Returns Policy

Return policy

Our number one goal is your satisfaction. We have complete confidence in selling you the very best hearing aids at the best price possible, and we want to share our confidence with you. That's why we back every sale with a 30-day no questions asked Satisfaction Guarantee.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to enclise the receipt or proof of purchase. 

To start a return, contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always ask us any questions you may have about Returns/Refunds at [email protected]. We can better serve you if we understand the reasons for your request.

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.

Our Returns Policy does not cover your return shipping costs.