Purchasing Hearing Aids Online
1
Can I buy your hearing aids online?
Of course, you can purchase the hearing aids online. Please click here to see our range of hearing aids available for online purchase. If you are unable find the device you are looking for, please email us at [email protected] and we will source it for you at the lowest price possible. If you are not sure which hearing aid you should opt for, please book a free online consultation here. Please email us a copy of your hearing test results after your purchase at [email protected]
2
Do you configure the hearing aids?
Yes, of course! We will set the hearing aids up for you as we are a professional audiology service firm. Please email us a copy of your hearing test results form/audiogram and we will program the hearing aids prior to shipping. We will provide remote adjustments after you get used to the hearing aids as needed.
3
Do you offer any additional services with my hearing aid purchase?
Yes, we are offering ongoing support, remote settings adjustments, and maintenance services to ensure your hearing aids continue to work perfectly.
4
What’s included in the package?
You will receive 1 or 2 hearing aids, a charger or batteries, 1 or 2 receivers/speakers, a selection of various domes, filters, and a full manufacturer’s warranty (quantities vary depending on your choice). Remote adjustments and aftercare as well as free worldwide shipping with DHL Express are also included in the package.
5
Do you offer any warranty?
Yes, the hearing aids come with a two-year manufacturer’s warranty.
6
Where are you based?
We are based in the EU member state of Cyprus and for all hearing aid orders we offer Free DHL Express shipping worldwide.
Returns
1
What happens if I purchase your hearing aids and I am not satisfied with their performance?
We have complete confidence in our products and service. However, if you are not completely satisfied, we offer a 30-day money-back guarantee. Please see our Satisfaction Guarantee for more details.
2
Can I return them even if I simply don't like them?
Yes, this truly is a no-quibble, money-back guarantee. You pay for the return shipping using the DHL courier service. You will be notified by email when your returned goods have been received and your refund has been issued.
3
When does the 30-day period start?
The 30-day period starts from the date you receive your order.
Hearing Aids
1
How long do the hearing aids last?
Hearing aids typically have a life span of three to five years with proper use and maintenance.
2
Are hearing aids difficult to maintain?
Hearing aids are quite easy to take care of and maintain. We will help you integrate them into your daily routine. Cleaning your hearing aids regularly is essential to prevent the need for repair due to moisture and wax build-up.
3
Are hearing aids Bluetooth compatible?
Yes, most hearing aids nowadays feature advanced Bluetooth technology. You can stream sound from your TV, smartphone, or any other Bluetooth-compatible device directly to your hearing aids.
4
Can I control my hearing aids through a smartphone application?
Yes, you can! Hearing aids with Bluetooth compatibility are able to connect directly to your smartphone allowing you to control your hearing aids through specific apps. This enables you to control the volume, check battery status, as well as stream phone calls, music, and videos directly to your hearing aids.
5
Can I listen to phone calls and stream music to my hearing aids?
Yes, you can. However, certain conditions do apply. With Bluetooth-compatible hearing aids, you can stream phone calls and listen to your favourite music directly from your hearing aids without the assistance of another device. With the ‘Made for iPhone’ (MFi) hearing aids, it is very easy to stream music or audio directly from your iPhone or iPad to your hearing aids. For Android users, please make sure that your phone supports Audio Streaming For Hearing Aids.
6
Do you offer any warranty?
Yes, the hearing aids come with a two-year manufacturer’s warranty.
7
Is there an option for an extended warranty?
An extended warranty is available with an extra cost of 300 Euro for a pair of hearing aids for an additional 2 years.
Payment
1
How do I pay for my order?
You can use all major debit and credit cards i.e. VISA, Mastercard, American Express as well as PayPal.
2
Is there a surcharge for using my card?
No. However, if you hold an account in a different currency there might be a minor discrepancy between the price on the screen and the final price you will be charged due to exchange rates.
3
Do I need a PayPal account?
No, paying by PayPal is optional, but you are welcome to use your PayPal account if you wish.
4
How do I know it's safe and secure?
All payments are processed utilising the secure international payment gateways of Stripe, and PayPal. We do not store your credit card details or payment details.
5
Do I have to pay taxes?
For all orders in Europe, there are no additional fees or charges. For all orders outside the EU, you might have to pay import Taxes / Customs fees depending on your country’s local rate. Please get in touch with us at [email protected] if you require more information regarding shipping, duties & taxes.
6
Are there any additional costs?
There are no extra costs included in your purchase. Worldwide shipping with DHL Express is FREE. However, international orders outside the EU may be subject to the receiving country's import fees, duty, taxes, and/or brokerage fees set by your home country's government as per import/export regulations and charged by your local postal carrier. Payment is usually due upon receipt in accordance with your local import and postal regulations.
