How we work

Enjoy the beautiful sounds of life in 5 Easy Steps

Step 1: HEARING TEST

We recommend that you have a complete hearing test / audiological evaluation taken by an independent hearing health care professional or an ENT Doctor. Please scan or take a photo of your hearing test and send a copy to us.

A comprehensive hearing evaluation is a non-invasive hearing test carried out to determine if hearing loss is present and, if so, to detail the type, severity and configuration of the hearing loss.  This will help identify if you are a candidate for hearing aids and rule out any need for referral to a medical specialist. 

Step 2: PROGRAM & SHIP  

We will pre-program the hearing aids based on your hearing test results and any special requests you may have.  The sound quality of your hearing aids will also be verified using scientifically proven methods.

We will ship your hearing aids by DHL Express Delivery service enabling you to track delivery.

Step 3: INITIAL SESSION  

Our Customer Service Representative will contact you within the first 7-10 days to discuss if you are satisfied with your hearing aids and to check if any further adjustments are required.

Step 4: REPEATED SESSION

After a further 15 days we will undertake another review session to confirm full satisfaction with your hearing aids and our service.

Step 5: STAY IN TOUCH

We will be here for you for as long as you need us. Following the 30-day guarantee period, if further adjustments need to be made, please do not hesitate to contact us. 

Your hearing aids are also covered by the Manufacturer’s Warranty.  In the unlikely event that they require maintenance or repair you can return them to us, and we will ensure they are repaired accordingly.