Remote care makes it possible to get all the sound tweaking you need without the hassle of repeatedly scheduling and traveling to in-office appointments.
Nowadays, remote care is almost always provided through your hearing aids’ smartphone App. The first step is to download the App that works with your hearing aids and granting our audiologists permission to provide you with remote assistance. Don’t worry, it’s easier than it sounds, and we will walk you through everything. Once the app is set up, you can use it to communicate with us, share information about your hearing aid usage, and receive real-time adjustments to your hearing aid settings. Through the App you can request a video call from our expert team of audiologists. During the video call, we can adjust your audio and program settings in real time, just like we would if you were sitting in our office. You can evaluate the new settings during the video call and we can make further adjustments until you are happy with the changes. Afterwards, you’ll have a chance to try the new settings and provide feedback through the App. The feedback you provide will help inform us on the success of the remote appointment.